BSD City, October 10, 2021 ーSinar Mas Land won the Country Winner IDC Future Enterprise Awards 2021 for the Best in Future Customers and Consumers Indonesia category. This victory allowed Sinar Mas Land to compete with the other winners from Asia Pacific, and the result would be announced in the IDC DX Summit on Wednesday, October 27, 2021. The event involved over 1,000 participants from 12 Asia Pacific countries including Indonesia, Philippines, Malaysia, Singapore, Thailand, Hong Kong, Taiwan, People’s Republic of China, South Korea, India, Australia, and New Zealand.
Chief of Transformation Officer of Sinar Mas Land Mulyawan Gani said, “The fact that Sinar Mas Land has won the Best in Future Customers and Consumers Indonesia category proves that our public service has been the best practice in our country, and it is equal with the other Asia Pacific top companies’.
The customer experience is one of the smart city elements that Sinar Mas Land considers in transforming BSD City into an integrated smart digital city. This appreciation for our customer experience encourages us to keep giving our customers the best service possible.”
In addition, Gani said the company is attempting to improve its customer experience by developing a city app called OneSmile that allows the community to enjoy customer services, bill reminders, information on the area and community, city guide, and it even supports cashless transactions in numerous shops and stalls. Sinar Mas Land has been adapting digital customer service, in accordance with the face-to-face interaction restriction due to the Covid-19 pandemic.
IDC Future Enterprise Awards ceremony is held by International Data Corporation (IDC), an American research and marketing intelligence consulting company specializing in information and technology, telecommunication, and customer-based marketing technology. Held in the ceremony’s fifth year, IDC emphasized the evaluation of the companies’ breakthroughs according to the current trend and their attempts to enter future businesses.